Booking Terms

1. Bookings

After submitting a booking via our website or by email, we will generally confirm your tour or contact you within 24 hours. During high travel season (May to October), response times may be longer due to increased demand. If you have not received a response, or if your booking is made less than 24 hours before the scheduled tour, please contact us by phone at +372 5690 7401 during office hours to confirm availability.

Our office hours are:
• From May to October 9:00 a.m. to 7:00 p.m. (GMT+2), daily
• From November to April 9:00 a.m. to 6:00 p.m. (GMT+2), daily

2. Payments

Full pre-payment is required for tours unless expressly stated otherwise at the time of booking. Payment may be made through our website with credit card or via PayPal. Upon request, we can issue an invoice by email. We do not accept cash payments.

For group bookings, any deposits or pre-payments made are applied to the booking as confirmed. If one or more participants fail to attend, cancel, or reduce the group size, the corresponding deposits and payments are non-refundable.

3. Cancellations and Refunds

You may cancel a confirmed booking at any time prior to the scheduled start of the tour by providing notice to the Company.

Cancellations made more than forty-eight (48) hours before the scheduled start of the tour will receive a full refund, less any non-refundable third-party payment processing fees as described below.

Cancellations made less than forty-eight (48) hours before the scheduled start of the tour, as well as failure to attend the tour (“no-show”), are non-refundable.

If a tour cannot take place due to an event of force majeure, the Company shall not be liable for any damages, losses, or compensation. Instead, the Company will issue a travel credit equal to the value of the original booking. This credit will be valid for twenty-four (24) months from the date of issue.

For the purposes of these terms, “force majeure” means any event beyond the reasonable control of the Company which could not, even with due care, have been foreseen or avoided, including but not limited to: war (declared or undeclared), civil unrest, riot, terrorism, border or transport closures, industrial disputes, natural or nuclear disasters, fire, severe weather conditions, epidemics or pandemics, and similar events outside the Company’s control.

We will use reasonable efforts to accommodate requests for changes to bookings requested at least forty-eight (48) hours prior to the scheduled start of the tour.

For group bookings, the booking party remains responsible for the full booking as confirmed. If one or more group members fail to attend, cancel, or reduce the group size on short notice, the booking party agrees to compensate the Company for any costs incurred as a result, including but not limited to vehicle hire, staffing, permits, or other pre-arranged services.

5. Baggage

Our baggage policy is designed to offer all our travelers the convenience and flexibility to travel with a reasonable amount of luggage. To ensure that each of our guests has fair access to luggage space, we provide the following luggage allowance per passenger:

• One item of airline carry-on size: maximum size of 55 x 40 x 23cm (22 x 14 x 9in)

• One item of airline checked size: maximum size of 80 x 50 x 30cm (32 x 20 x 12in), weighing less than 23 kg (50lbs)

• One personal item: maximum size of 15 x 15 x 10 cm (6 x 6 x 4in)

6. Personal Belongings and Lost Items

You are responsible for your personal belongings at all times during the tour. We recommend keeping valuables (such as passports, wallets, and electronic devices) secure and within your possession.

Sidetrip is not responsible for any items that are lost, stolen, or damaged during the tour.

If you believe you have left an item behind, you should notify the tour guide or contact us as soon as reasonably possible. While we will assist in locating lost items, we cannot guarantee their recovery.

Any items found may be retained for up to 30 days and, if unclaimed, may be disposed of or donated. We may charge a reasonable fee to cover handling, storage, or shipping costs associated with returning lost items.

7. Itinerary and Stop Changes

8. Disclaimer and Assumption of Risk

8.1 Assumption of Risk

Our tours involve outdoor activities and travel in public and natural environments, which may include inherent risks related to terrain, weather, physical activity, and interaction with the public and the environment. While our guides will make reasonable efforts to point out potential hazards and promote safe conduct, you acknowledge and agree that participation in any tour is undertaken voluntarily and entirely at your own risk.

You accept full responsibility for your own safety and conduct during the tour and agree to act in a manner that is reasonably prudent and in accordance with any instructions given by the guide.

8.2 No Insurance Included

Unless explicitly stated otherwise in writing, no personal accident, health, travel, or liability insurance is included in the tour price. You are solely responsible for obtaining any insurance coverage you deem necessary.

8.3 Release of Liability

To the maximum extent permitted by applicable law, you agree to release and hold harmless the Company, its directors, employees, contractors, guides, and agents from any and all claims, demands, losses, damages, injuries, or liabilities arising out of or in connection with your participation in the tour, except where such damage is caused by the Company’s gross negligence or willful misconduct.

Sidetrip OÜ is incorporated in Estonia and is subject to 22% value added tax (VAT). By Estonian tax laws, international passenger transport, such as Berlin to Prague and Prague to Vienna tours are exempt from VAT and sold with 0% VAT. VAT is only included in the price of tours that stay within the borders of one country. If you need an invoice showing VAT, it can be easily issued by our office staff and sent via e-mail.

These Terms & Conditions were last updated on 07 April, 2026.